![]() Virtual Agent for D365 Customer Service: combines the power of Power Virtual Agents with Customer Service Insights to empower customer service teams using AI generated insights from Customer Service Insights to easily create powerful bots to drive toward automation, without the need for data scientist or developers.Chat For D365 Customer Service: helps agents engage in real-time with customers and resolve issues faster.Digital Messaging: is an add-on capability for Customer Service Enterprise that includes Chat for Dynamics 365 Customer Service, 3rd party SMS, and future social messaging channels. ![]()
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